Consulting & analysis

We know technology inside and out. We'll help you develop an e-business plan that makes sense for your business, and meets your goals for both today and tomorrow. We'll always give your our honest opinion about what's best for your business, even if it's not the best solution for our pocketbook.

Corporate web design

We understand the needs of the B-to-B world very well, since most of our clients are manufacturers and distributors. We regularly design corporate sites that need to appeal to multiple audiences, from end-user consumers to sales channels. We're expert at communicating with all types of users - allowing them to experience your brand on a deeper level.

We also understand that updating the content of your site can be a full-time job. Our content management systems make it easy for anyone on your staff to make changes, without any knowledge of complex programming.

Database architecture

Our extensive experience in designing complex relational databases helps us to build extremely robust systems for managing web content. By uncovering information relationships that our clients did not envision, we build tools that our clients thought impossible. Careful planning for both current and future needs allows us to build a powerful engine that can accommodate growth. Decades of experience allow us to build systems that handle large data volumes efficiently.

e-Commerce solutions

In order to be effective and useful for both wholesale and retail buyers, an online ordering system must be both easy-to-use and functional. We take special care in developing the right features for your users, presented in a professionally designed interface that supports your brand strategy. From simple cart systems to complex product configurators, we can design a solution that makes doing business with your company easier.

• Secure ordering platforms
• Multiple cart systems
• Integration with eCommerce platforms at Amazon, eBay, Yahoo Store and Google.
• Detailed product information
• Product Configurators
• Real-time inventory levels
• Repeat and automatic ordering features
• Suggestive selling features
• Complex discount structures
• RFQ systems
• Complex order routing systems for internal communications
• Tax exempt or taxable transactions
• Automated messaging for order acknowledgements, status and shipping notifications
• Integration with your existing back end system.

Back-end Integration

At Desktop Solutions we specialize in making your front end website integrate with your back-end software, ensuring that the information on your site is always up to date. Whether it's product data, inventory levels, pricing, shipping info or anything else, we'll make sure that your customers are seeing the latest information, without risking the security of your internal system. Here are just a few of the systems we've worked with:

Knowledgebases

Knowledge is power. Our knowledge management systems allow you to put the right information in the hands of the right people, whenever they need it. Our customized systems allow you to create tools to access articles, white papers, technical manuals, schematics, photos, video clips, and more - all in a multitude of formats. You can even control access to materials via a secure login system.

Intranets & extranets

Remote access to order status, shipping dates, customer account information, and sales data is a big convenience for your staff and customers. Making information available on a 24 x 7 basis can add up to increased productivity and significant reductions in customer service costs. Desktop Solutions can design intranets and extranets that are customized for your specific needs, giving you the maximum return on your investment.

Managed hosting solutions

Unlike traditional "server farms" Desktop Solutions caters to a select group of clients that require security and support. Because of this select clientele we are able to offer our hosting clients a flat monthly rate, regardless of fluctuations in traffic. This means our clients know their monthly charges won't skyrocket based on events they can't control. And all of our hosting clients receive an extremely high level of customer service and attention.

Technical support

All of our clients receive excellent service from our in-house staff. And, at Desktop Solutions, you'll speak to a familiar voice that has hands-on experience with your particular site.

For those clients who need immediate, direct, priority access to our programmers, we offer discounted technical support retainers. These retainers allow clients to purchase support at significantly discounted rates and provide them with a response from one of our programmers within one hour (during business hours) of the initial call or email.

Business class email

Our business-class email service features superior spam filtering and virus protection, unlimited bandwidth, unlimited attachments, and 24 x 7 web access. All of our hosting clients receive five free email accounts as part of their hosting package.

Search engine optimization

Confused about how to get more qualified traffic to your site? Desktop Solutions can help. Our expertise in search engine optimization, pay-per-click advertising, banner advertising and email marketing allows us to create online marketing campaigns that deliver results.